What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that specifies how many times you must bet your bonus funds before they can be withdrawn as cash. It ensures that bonuses are used for gameplay rather than being cashed out immediately.
Why can't I withdraw my bonus?
Bonus funds are typically stored in a separate balance and are not immediately withdrawable. You must first meet the wagering requirements associated with that specific offer to convert those bonus credits into real, withdrawable PHP.
Why did my balance drop when I claimed an offer?
This usually happens when your real money balance is exhausted and the system begins using your bonus balance. Since bonus funds have different rules and may be subject to wagering, the appearance of your total balance may shift.
Do all games count equally?
No, different games contribute differently to wagering requirements. Slots typically offer the highest contribution, while table games or live dealer games may contribute a smaller percentage or not at all, depending on the offer terms.
Can I hold two bonuses at once?
Generally, only one active bonus can be played at a time. If you claim a second bonus, the first one may be forfeited. Always check the specific terms of each offer in your account to see if they can be combined.
What happens when a bonus expires?
If the wagering requirements are not met within the specified time limit, the bonus funds and any winnings generated from them are typically removed from your account balance.
Can I cancel a bonus?
Yes, most players can opt-out of a bonus, but doing so typically means you forfeit any remaining bonus funds and any winnings earned from that bonus. Contact support if you wish to cancel an active offer.
Where do I check my wagering progress?
You can track your progress within your account's promotion or bonus section. The platform provides a real-time update on how much more you need to bet before the bonus converts to cash.